Convert Text

The Convert Text action converts text between HTML, Markdown, and Plaintext. Use it when one action provides content in one format and a later action or integration needs a different format.

When to Use This Action

Use this action when:

• You need HTML for an email body, ticket note, or API field
• You need Plaintext from an HTML email body or rich text response
• You need to convert Markdown from another action into HTML
• You want to normalize text before storing it for later actions

Don't use this action for:

• Building text from variables: Use Render Text and Store as Variable when you do not need format conversion.
• Text extraction: Use Extract Strings or Perform a Regular Expression Match when you need to extract values.
• Advanced HTML layout conversion: This action handles common text formatting, not full web page layout preservation.

How It Works

The action fills in any text expressions in Text to Convert, converts the result from the From Format to the To Format, and stores the converted text in the variable you configure.

Configuration

Field	Description	Default
Text to Convert	Select an available property or unlock the field and enter custom text. Supports text expressions such as {{email.body}} or {{custom.previousResult}}.	Empty
From Format	The current format of the input text. Options: HTML, Markdown, Plaintext.	Plaintext
To Format	The format to produce. Options: HTML, Markdown, Plaintext.	HTML

Format Notes

Conversion	Notes
HTML to Plaintext	Removes HTML tags and returns readable text.
HTML to Markdown	Converts common tags such as headings, paragraphs, links, emphasis, code blocks, lists, blockquotes, images, and data tables.
Markdown to HTML	Converts Markdown to HTML and strips raw HTML from the Markdown input.
Markdown to Plaintext	Converts Markdown to HTML first, then returns readable text.
Plaintext to HTML	Escapes unsafe characters and preserves line breaks.
Plaintext to Markdown	Escapes Markdown control characters so the output preserves literal text.

HTML output uses line breaks and indentation so the result is easier to read in history logs and later action steps.

HTML data tables convert to Markdown tables. If a table does not include header cells, the action uses the first row as the Markdown table header. The action may flatten presentation-oriented tables and complex layouts instead of preserving their original arrangement.

The action retains visible text from malformed nested lists instead of silently dropping it. Invalid list nesting may become a flat list in the Markdown output.

Returned Variables

When you configure Store the results in Variable, the converted text becomes available for subsequent actions.

Variable	Type	Description
(root)	string	The converted text result

Access the result with {{custom.<variableName>}}, where <variableName> is the variable name you assign to this action.

Examples

Convert an Email Body to Plaintext

Field	Value
Text to Convert	{{email.bodyparts.html}}
From Format	HTML
To Format	Plaintext

Use the result in an AI prompt, ticket summary, or plain text notification.

Convert Markdown to HTML

Field	Value
Text to Convert	{{custom.markdownSummary}}
From Format	Markdown
To Format	HTML

Use the result in an HTML email body or API field that expects HTML.