This action is in limited release and is not generally available.
Send Pushover Notification
The Send Pushover Notification action sends a push notification via Pushover. Use this to alert yourself or your team about important events in real-time.
When to Use This Action
Use this action when:
- You want instant push notifications for high-priority workflow events
- You need to alert on-call staff when a critical ticket or alert is processed
- You want to receive a notification with a deep link to the created ticket
Configuration
Connection
| Field | Description |
|---|
| Pushover Connection | Select the Pushover connection to use. |
Message
| Field | Description |
|---|
| Message | The notification message (max 1024 characters). Supports text expressions with {{variable}} syntax. |
| Title | Message title (max 250 characters). If not set, defaults to the app name configured in Pushover. |
Options
| Field | Description |
|---|
| Priority | Message priority level. See options below. |
| Sound | Notification sound. Leave empty to use the user's default sound setting. |
| Device | Target device name(s), comma-separated. Leave empty to send to all devices. |
| Supplementary URL | URL to include with the notification (max 512 characters). The user can tap to open this URL. |
| URL Title | Title for the supplementary URL (max 100 characters). Shown as the link text. |
Priority Options
| Level | Description |
|---|
| Lowest (-2) | No notification generated |
| Low (-1) | No sound or vibration |
| Normal (0) | Default notification behavior |
| High (1) | Bypasses quiet hours |
Error Handling
| Field | Description |
|---|
| Error Handling | Action to take if the notification fails to send. |
| Option | Behavior |
|---|
| Exception | Halt processing and report the error |
| Bounce | Return the email/item to the sender |
| Continue | Continue to the next action |
| Stop | Stop this rule but allow other rules to process |
| Stop All | Stop all processing for this message |
Returned Variables
This action does not return any variables.
Example Use Cases
Alert on High-Priority Email
| Setting | Value |
|---|
| Title | Urgent: {{email.from.display}} |
| Message | {{email.subject}} |
| Priority | High (1) |
Notify with Link to Ticket
After creating a ticket, send a notification with a direct link:
| Setting | Value |
|---|
| Title | New Ticket Created |
| Message | Ticket #{{custom.ticket.id}} for {{email.from.display}} |
| Supplementary URL | https://your-psa.com/tickets/{{custom.ticket.id}} |
| URL Title | View Ticket |
Notes
- Requires a Pushover account and connection to be configured
- Pushover has rate limits; avoid sending excessive notifications