Limited Release

This action is in limited release and is not generally available.

Chat with AI

The Chat with AI action sends a question and optional conversation context to AI, then returns a text response. This legacy action remains available for existing workflows. For new single-prompt steps, use Prompt AI.

When to Use This Action

Use this action when:

• An existing workflow already uses Chat with AI
• You need to provide instructions that guide the response
• You need to include earlier user and assistant messages as context

Don't use this action for new single-prompt steps. Use Prompt AI for plain text or structured responses. Use Invoke Agentic Action when AI needs to select and call tools.

How It Works

1. The action combines your behavior instructions, additional context, and final question.
2. AI evaluates the conversation and returns a text response.
3. The action stores the response in the variable you configure.

Configuration

Ask a Question

Field	Description
What would you like to ask ChatGPT?	Enter the final question. This field supports text expressions such as {{email.subject}}.

Advanced Options

Field	Description
How should ChatGPT behave?	Optionally enter instructions that guide the response. This field supports text expressions. If you leave it empty, the action uses general assistant behavior.
Additional Context	Optionally add earlier messages to help AI interpret the final question.

Each Additional Context entry contains:

Field	Description
Role	Select User for an earlier user message or Assistant for an earlier AI response.
Message	Enter the message content. This field supports text expressions.

Returned Variables

Configure Store the results in Variable to use the response in later steps.

Variable	Type	Description
(root)	string	The AI response as text.

Access the response through {{custom.<variableName>}}.

FAQs

Do I need an external AI account or API key?

No. Your MSPintegrations subscription provides access to the action.