The Send an Email action sends an email message via SMTP or Microsoft Graph API. Use this to send notifications, auto-replies, or forward information to other recipients.
When to Use This Action
Use this action when:
- You want to send an auto-reply or confirmation to a sender after processing their email
- You need to notify your team about a workflow event (e.g., ticket created, error detected)
- You want to forward information to another address as part of your workflow
Configuration
From
| Field | Description |
|---|
| From Address | The sender's email address. Supports text expressions. Default: [email protected]. |
| From Display Name | Optional display name for the sender. |
| Reply-To Address | The email address for replies. Use this when you want replies to go to a different address than the From address. |
| Reply-To Display Name | Optional display name for the reply-to address. |
Recipients
All recipient fields allow comma-separated lists of email addresses and support text expressions.
| Field | Description |
|---|
| To | Primary recipient(s). |
| CC | Carbon copy recipient(s). |
| BCC | Blind carbon copy recipient(s). |
| Suppress Email Addresses | Email addresses that should never receive this message. Use this to prevent sending back to MSPintegrations mailboxes and avoid email loops. |
Message
| Field | Description |
|---|
| Subject | The email subject line. Supports text expressions. |
| Body (Plain Text) | The plain text email body. Shown when Send HTML message is disabled. Supports text expressions. |
| Body (HTML) | The HTML email body with rich text formatting. Shown when Send HTML message is enabled. Supports text expressions. |
Options
| Field | Description |
|---|
| Send HTML message | When enabled, sends the email as HTML using the rich text editor. |
| Attach original email message as an attachment (.eml file) | When enabled, attaches the original inbound email as an .eml file. Only available in email-processing workflows (Hosted Mailbox, Poller). |
| Attach all email attachments | When enabled, attaches non-inline file attachments from the incoming email. Only available in email-processing workflows. |
| Attach inline images not referenced in HTML | When enabled, attaches remaining inline images as files. Inline images referenced by cid: links in HTML are embedded automatically; this option handles the rest. Only available in email-processing workflows. |
Sending Method
| Field | Description |
|---|
| Send Via | Choose SMTP or Microsoft Graph API. Default: SMTP. |
| SMTP Server | The SMTP server to use. Leave empty to use the default server. Shown when Send Via is SMTP. |
| Microsoft Credential | The Microsoft connection to use for sending. Shown when Send Via is Microsoft Graph API. |
Returned Variables
This action does not return any variables.
Notes
- Must have at least one recipient (To, CC, or BCC) and body content
- Subject is truncated to 255 characters
- Includes anti-loop protection to prevent email cycles
- Retries up to 3 times on delivery failures
- When using Microsoft Graph API, the From address must be authorized for the connected account
- Use Address Suppressions to prevent sending to your own MSPintegrations mailboxes