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Stop Processing

The Stop Processing action halts execution of the current rule, but allows other matching rules to continue processing the message.

When to Use This Action​

Use this action when:

  • You want to exit the current rule early after completing its work
  • A condition is met that means remaining actions in this rule are not needed
  • You want other rules to still run after this one finishes

Behavior​

When this action executes:

  1. All remaining actions in the current rule are skipped
  2. Other rules that match this message will still be processed
  3. The message continues through the workflow

Comparison with Other Stop Actions​

ActionCurrent RuleOther Rules
Stop ProcessingStopsContinue
Stop Processing CompletelyStopsStops
Bounce Email to SenderStopsStops

Example Use Cases​

Exit After Ticket Creation​

Stop the current rule after creating a ticket, letting other rules still run:

  1. Create Autotask Ticket
  2. Stop Processing
  3. (These actions won't run)

Conditional Early Exit​

Stop early when a condition indicates no further action is needed in this rule:

  1. Check if ticket already exists
  2. If ticket exists: Stop Processing
  3. Create new ticket (only runs if no ticket was found)

Notes​

  • This action has no parameters
  • This action does not return any variables
  • Consider using action conditions instead of this action when possible, as they can be cleaner for simple branching logic