What Are Autotask Entities?

Autotask stores data as entities, each with a unique ID and properties (data fields). For example, an Account entity has an id and properties like AccountName, AccountType, and Phone.

Common Entity Types

Entity	Description	Common Use Cases
Account	Companies/customers in Autotask	Look up client info, create tickets for a company
Ticket	Service tickets	Query open tickets, update ticket status
Contact	People associated with accounts	Find contact email, create tickets for a contact
Resource	Autotask users (technicians)	Assign tickets, check resource availability
TicketNote	Notes on tickets	Add updates, retrieve ticket history
TimeEntry	Time logged on tickets	Query billable time, create time entries
Contract	Service contracts	Check contract status, find covered items
InstalledProduct	Configuration items/assets	Link tickets to assets, query device info
Project	Projects	Query project tasks, update project status
Task	Project tasks	Create tasks, update task status

Entity Properties

Each entity type has its own set of properties. Some properties contain simple values (strings, numbers, dates), some contain the ID of a related entity, and some contain a picklist value chosen from a fixed set of options.

For example, a Ticket entity includes:

• id: The ticket's unique identifier
• Title: The ticket subject line
• Description: The ticket description
• Status: A picklist value representing the ticket's status
• AccountID: The ID of the associated Account entity
• ContactID: The ID of the associated Contact entity

When you query entities, MSPintegrations automatically expands linked objects, so you can access related entity properties directly.

New to Autotask? See Understanding the Autotask Data Structure for how entities, IDs, and relationships fit together.

Full Entity Reference

Autotask has over 150 entity types. For the complete list with all properties, see the Autotask API documentation.