Delegated User or Enterprise App
MSPintegrations connects to Microsoft 365 for Remote Mailboxes in two ways: signing in as a Microsoft user, or connecting an Enterprise App with a tenant ID, application ID, and client secret. Both connection types poll Microsoft 365 mailboxes. Use this page to decide which one fits your setup, then follow the matching guide.
Connect with an Enterprise App
MSPintegrations can connect to Microsoft 365 using an Enterprise App instead of signing in as a Microsoft user. An Enterprise App authenticates with a tenant ID, an application ID, and a client secret, so the connection does not depend on a licensed mailbox user or an interactive sign-in.
Connect to Microsoft 365
MSPintegrations can periodically poll Microsoft Office 365 mailboxes to retrieve emails, and then process those emails using rules and actions.
Troubleshoot & Reconnect
MSPintegrations can connect to Microsoft 365 to periodically retrieve messages from a Microsoft Office 365 mailbox. If MSPintegrations shows that the mailbox is offline, or if the MSPintegrations console appears to have trouble connecting to Microsoft Office 365, try the following steps: