Create ConnectWise Ticket Note (API)
The Create ConnectWise Ticket Note action adds one note to an existing ConnectWise Manage service ticket.
When to Use This Action
Use this action when you already know the ticket ID and want to add an email, alert, form submission, or earlier action result. Use Update ConnectWise Ticket when the automation must first locate a ticket or also change its status.
How It Works
- The action validates the selected or rendered ticket ID and note text.
- The action sends the note and visibility flags to ConnectWise.
- The action stores the created note object when ConnectWise succeeds.
Configuration
| Field | Description |
|---|---|
| ConnectWise Connection | Select the connection to use, or leave it blank to use the default. |
| Ticket ID | Keep the field locked to search ConnectWise tickets by ID or summary. Unlock it to enter a positive numeric ticket ID or text expression. |
| Note Text | Enter nonblank plain text. Supports text expressions. |
| Detail Description | Add the note to the ticket detail description. |
| Internal Analysis | Add the note to internal analysis. |
| External | Make the note externally visible. |
| Error Handling | Choose what happens if ConnectWise rejects the request. |
Returned Variables
When you configure Store the results in Variable, the created note includes:
| Property | Type | Description |
|---|---|---|
id | number | Created note ID |
ticketId | number | Ticket ID |
text | string | Note text |
detailDescriptionFlag | boolean | Detail description selection |
internalAnalysisFlag | boolean | Internal analysis selection |
externalFlag | boolean | External visibility selection |
member | object | ConnectWise member details |
dateCreated | string | Creation timestamp |
FAQs
Can Note Text contain a text expression?
Yes. The rendered result must contain at least one non-whitespace character.
How do I find a ticket ID?
Use Query ConnectWise Tickets, or use the ID returned by Create ConnectWise Ticket.