UniFi Online/Offline Emails with Autotask

This video describes the process to process "device offline" and "device online" alerts generated from Ubiquity UniFi devices.

Each "device offline" will create a new ticket, and each "device online" alert will locate the first ticket, add a note, and update its status to "Complete".

This video describes how to add logic to associate the ticket to an account in Autotask based on the email from-address.