Email Recipients

MSPintegrations parses incoming emails and populates several properties that represent the recipients of the email.

What is the difference between email.to.[0].address and email.mailbox?

The variable email.to.[0].address contains the address the email sender typed in their email client to send you a message. The variable email.mailbox contains the destination email mailbox that the email was ultimately delivered to.

For example, if a user sends an email to [email protected] and if that address is configured to forward mail to [email protected], then email.to.[0].address would contain [email protected], and email.mailbox would contain [email protected].

In other words, email.to.[0].address contains the public-facing email address (the address your sender knows about), and email.mailbox contains the destination mailbox on our system.